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Accessibility Policy Main

Accessibility Policy

Accessibility Policy

 

Proactive Supply Chain Solutions is committed to eliminating barriers and improving accessibility for persons with disabilities.

 

Statement of Commitment

 

Proactive Supply Chain Solutions is committed to treating all people with dignity and independence. We believe in integration and equal opportunities.

Proactive Supply Chain Solutions is committed to supporting the goals of the Accessibility for Ontarians with Disabilities Act, 2005 (‘AODA’). Proactive Supply Chain Solutions will establish policies, practices and procedures which are consistent with the accessibility standards established under the AODA, to identify, remove and prevent barriers to people with disabilities.

Proactive Supply Chain Solutions will ensure that both the regulations and principles of the AODA are adhered to for the following standards:

 

  • Customer Service,
  • Information and Communications,
  • Employment,
  • Built Environment,
  • Transportation (as applicable)

To facilitate this commitment, Proactive Supply Chain Solutions will establish, implement, maintain and document a multi-year accessibility plan outlining its strategy to prevent and remove barriers and meet its requirements under the Integrated Accessibility Standards Regulation. Accessibility plans will be made available in an accessible format, upon request, and will be posted on our website. 

Should you require an alternative format of a this or another document, a copy of AODA documentation, more information or you wish to provide feedback, please contact:

Nicole Spilotro – HR Manager

  • nspilotro@proactivegroup.ca

 

This document is available in an alternate format upon request.

 

Accessibility Customer Service Policy

This policy is designed to meet the standards and act in accordance with Regulation 191/11, Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005. These standards were developed to identify, remove and prevent barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. The mandate of the Standard is that all obligated organizations must take measures to provide accessible service to all customers, including customers with all types of disabilities.
Proactive Supply Chain Solutions is committed to providing goods and services in a way that respects the dignity and independence of persons with disabilities. Proactive Supply Chain Solutions is also committed to ensuring our employees are educated and adhere to this policy. Proactive Supply Chain Solutions will make all reasonable efforts to ensure that all people are treated and provided customer service in a manner that is consistent with the principles of the AODA: Dignity, Independence, Equal Opportunity and Integration.

Proactive Supply Chain Solutions will ensure that effective customer service and communication is provided to all persons with a disability by adhering to the following:

  • Make all reasonable efforts to ensure that the provision of goods and services to persons with disabilities will be integrated into regular practice.
  • Offer and provide alternative measures and/or formats if necessary when requested by an individual with a disability.
  • Ensure that, to the extent possible, accessible goods and services are delivered in a timely manner.
  • All communication shall be provided in a manner that respects the dignity and independence of persons with disabilities.
Persons with disabilities may require the use of their own assistive devices to access services or goods. An assistive device is any device that is used, designed, made or adapted to assist people in performing a particular task. Proactive Supply Chain Solutions will take all reasonable measures to ensure goods and services are accessible to persons using assistive devices, including training employees in how best to support a customer using an assistive device. In the case the use of an assistive device poses a further challenge to the accessibility of goods and services or raises a potential safety concern, all reasonable efforts will be made to accommodate the individual, which may include using an alternative assistive device or providing the same service in a different manner.

Proactive Supply Chain Solutions is committed to welcoming persons with disabilities who are accompanied by a service animal. We will ensure that all staff who deal with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

The following terms apply to a person with a disability who is accompanied by a service animal:

  • In the event a particular service animal is not allowed by law on or in a particular area of the premises, all reasonable efforts will be made to accommodate the individual, which may include an alternative form of assistance or providing the same service in a different manner.
  • In the event of a valid health and safety issue, all reasonable efforts will be made to accommodate the individual, which may include an alternative form of assistance or providing the same service in a different manner.
  • In the case of service dogs, the law allows them to accompany their owner to go where food is served, sold or offered for sale. The law also states service dogs are not allowed in places where food is manufactured, prepared, processed or handled.
  • The owner is responsible for maintaining control of the animal at all times.

Proactive Supply Chain Solutions is committed to welcoming persons with disabilities who are accompanied by a support person.

The following terms apply to a person with a disability who is accompanied by support person:

  • Proactive Supply Chain Solutions may require a person with a disability to be accompanied by a support person while on the premises in situations where it is necessary due to health and safety concerns.
  • Consent from the person with a disability is required when communicating confidential issues related to the person with a disability, in the presence of a support person.
  • If a fee is charged for the admission of a support person, the fee will be communicated and posted.

Proactive Supply Chain Solutions will publicly notify customers of temporary disruptions of services or facilities. If the disruption is planned the organization will publicly notify customers of the upcoming service disruption in advance of the start of the service disruption.

A notice of temporary disruption will include:

  • When the disruption will happen if it is a case where it is planned;
  • Steps to take to access alternative methods;
  • A description of alternative facilities or services if they are available;
  • The reason for the disruption; and
  • How long the disruption will last.

The notice may be delivered to the public by the following methods:

  • Posting at the main entrances and the source of the disruption;
  • Via phone and email notification to regular customers or customers with scheduled appointments;
  • The company’s website.
A feedback process regarding the provision of goods and services to persons with disabilities has been established. The manner in which feedback may be provided will be in such a way that best suits the person with a disability. Proactive Supply Chain Solutions will review all feedback received and respond in a timely manner. If the feedback is of an urgent concern, a response to the person submitting the complaint will be issued as soon as reasonably possible. Feedback will be provided to: Nicole Spilotro, HR Manager, nspilotro@proactivegroup.ca
Proactive Supply Chain Solutions will post notice of the availability of this policy, other documents prescribed by the Standard and the availability of alternative formats upon request. This information will be provided in our Statement of Commitment, which is posted at a conspicuous location for customers, as well on the company’s website.